MONEY-BACK POLICY

MONEY-BACK GUARANTEE RULES

In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that all of the following conditions are met.

1. you contact us within 29 days after your initial purchase and before the end of your subscription period; and
2. you have followed the plan during (i) at least 7 consecutive days and completed at least 25% of your Goal Achievement Plans (for monthly plan); or (ii) at least during 10 consecutive days and completed at least 35% of your Goal Achievement Plans (for 3-month plan) or (iii) at least during 15 consecutive days and completed at least 50% of your Goal Achievement Plans (for 6-month plan); and
3. you are able to demonstrate that you have followed the plan pursuant to the requirements stated below in Section “How to demonstrate that you have followed the plan”.

We will review your application and notify you (by email) whether your application is approved.

HOW TO DEMONSTRATE THAT YOU HAVE FOLLOWED THE PLAN

You can demonstrate that you have followed the development plan if you:

1. provide screenshots from the app showing that you followed the plan at least 7 consecutive days and completed at least 25% of your Goal Achievement Plans (for monthly plan); or
2. provide screenshots from the app showing that you followed the plan 10 consecutive days and completed at least 35% of your Goal Achievement Plans (for 3-month plan);
3. provide screenshots from the app showing that you followed the plan 15 consecutive days and completed at least 50% of your Goal Achievement Plans (for 6-month plan).

IMPORTANT STATEMENT

Please note that only fulfillment of all the above requirements allows you to receive a complete Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:

Personal reasons (you don’t like the product, it did not meet your expectations etc.);

Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).

GENERAL REFUND RULES

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.

Note for the EU residents:

If you are an EU user, you have the right to withdraw from service agreement without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, unless the Service is defective, you will only be eligible to a proportional refund in relation to digital service.

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